Just promoted! – Q&A with Charley Booker

11/04/19

Looking for some career inspiration? No matter where you are in your career, chances are that you would be in need of a little motivation to help you get to the next step. Maybe that would be to go for the job you would love waking up to, ask for that promotion, to finally figure out what to do with your life or even just to push through a rough day.

The Venues Collection brings you out a new blog ‘Just Promoted’ to help you get inspired. We have interviewed Charley Booker from Milton Hill House, part of The Venues Collection, who was recently promoted within the venue and shared her experience and the challenges she has faced getting where she is today. 

When did you join the company and what used to be your role?

I joined the company September last year. When I first joined Milton Hill House I was the F&B supervisor and in January this year I was promoted to F&B Assistant Manager.

Tell us more about your new role? What does a typical day look like for you?

My new role involves the daily running of both the F&B Department and Conferencing. Since being promoted to Assistant Manager I have also taken on Duty Manager shifts, which include the running of the hotel, dealing with customer enquiries and making sure everyone on site is safe and happy. A typical day for me is always very busy, very rarely do I get 5 minutes to stop but that is fine with me as I enjoy and thrive in a busy environment.

What kept you motivated throughout your career?

The one thing that has kept me motivated throughout my career is the relationships I have built with both guests and staff. I enjoy working alongside such an amazing and hardworking team, all the teams I have worked currently and in the past always make me proud. I believe your management skills reflect in your staff and to have such an incredible team is an honour. They are my motivation.

Can you please share with us what about your biggest professional challenge you have encountered?

My biggest professional challenge to date has to be the Christmas that just passed. We were lacking key staff members during the Christmas period and it was a huge challenge to both myself and my team. However, our good organisation and team work help us came out through this challenge and it also taught us how to work better together.

What is your biggest achievement to date – personal or professional?

My biggest achievement to date has to be when I was awarded the “Most outstanding youngest General Manager” in my previous company, I was promoted to a General Manager at the age of 19.

What is your favourite thing about your job now?

The thing I like most about my job is the industry itself, the environment you surround yourself in everyday, the adrenaline you feel when it’s busy and the satisfaction I get when I resolve all issues and believe me there are problems. 

What is your motto or personal mantra?

My personal motto is “fail to prepare, prepare to fail” I am forever saying this to my team to ensure we are always prepared for everything.

If you could change one thing about working here, what would it be?

I would definitely change the company’s gratuity system. I believe service charge should be added to the bills and also have the option available on the PDQ machine. We lose a lot of staff due to the poor tips & I believe if there was system in place where they could leave a tip on card they would. Not many people carry cash nowadays.

What advice would you give to recent new joiners?

Just to relax, breathe & take each day as it comes. The industry can be very overwhelming to begin with and I believe people panic too early on. Facing big challenges for the first time is always scary, but enjoy your time at work because you spend most of your life working!