Stay Safe, Feel Safe
Keeping You Covid Secure at our Venues
We have put together our ‘Stay Safe, Feel Safe’ Charter, a COVID secure standards charter designed to reassure you and keep us all safe.
We have a plan – a message from our Managing Director
We understand your first priority before booking a hotel room, organising or attending an event is your health and wellbeing. At The Venues Collection we are making this our priority too.
This is our commitment to you; our Stay Safe, Feel safe COVID Secure Standards Charter.
We will continue to monitor and act on advice from the UK government, Public Health England and the World Health Organisation, regarding precautions on COVID-19 and adjust these standards accordingly.
In line with Government guidance, to help stop the spread of Coronavirus, our venue remains temporarily closed, but be assured, as a minimum, this new six-point charter will be in all The Venues Collection prior to reopening.
I wanted to personally thank you for supporting The Venues Collection and we hope to welcome you back in the very near future.
Joanne Barratt
Managing Director, The Venues Collection
Show round now available!
From 4th July 2020, we’re delighted to be able to offer you a safe show round for your event. We can only show a maximum of 2 people around at a time. It will just be you and your guide for the show round, so you can easily practice social distancing. For everyone’s safety and to make you feel comfortable during your visit please take a look at our Safe Show Round guide. We look forward to seeing you soon.
Our 6-Point Charter
Cleaning & Hygiene
- We use recognised cleaning products and antibacterial cleaners, used by the NHS as part of our new cleaning protocols.
- We have increased the frequency of cleaning, paying close attention to high contact areas such as door handles, handrails and card readers.
- Hygiene stations with hand sanitisers have been placed around our venues for customers and colleagues to use.
- We actively remind all colleagues and guests to continually practice safe hygiene measures.
- For extra safety; any colleagues working in close proximity to one another and our guests must wear personal protective equipment.
- Once a room has been sanitised, a seal will be placed on the door, so you know no one else has entered the room.
Social Distancing
- We have created one-way flow systems.
- Where possible, we’ll create separate entrances and exits to our venues.
- We have installed signage across the venue to help you keep a safe distance from others.
- If you’re organising an event or a wedding, our COVID support pack will be available to help your guests feel safe.
- We will work with you to prevent congestion such as staggered arrival / departure times and catering breaks to make sure they don’t get too busy.
- All of our venues have revised their event layout styles to accommodate social distancing.
- Recommendations to travel alone will be easy with us; Out of town locations, with lots of outdoor space and large car parks are what we are all about.
Food & Drink Service
- The way we serve food has changed including providing more grab and go options, screen guards at counters and buffet meals plated for you.
- Segregated seating in our restaurants will be in operation to help you keep a safe distance from others.
- Our bar service has been set up to ensure social distancing and other expected measures are in place.
Did you know, we’re part of global caterer Compass Group Compass UK&I, who prides itself on delivering high quality and nutritious catering with safety at the forefront of our operations.
As such we adhere to the Health Protection (Coronavirus, Restrictions) (England) (Scotland) (Wales) Regulations 2020 in order to follow the Government’s recommended advice.
Team Training
- All of our team members will have their temperature checked before starting their shift.
- All of our team are required to have had full training on our new protocols and procedures to protect themselves and our customers, before returning to work.
- Teams will be briefed daily on any changes to our COVID Secure Standards to protect them and you.
- They will be on hand for you whatever your need.
Contactless service
- Guard screens are in relevant places where guests will come within close contact of our team e.g. checking in at reception
- All our venues are operating as cashless and we encourage contactless payments wherever possible.
- Anything deemed non-essential in meeting and hotel rooms e.g. stationary will be removed, but can still be provided on request, subject to availability.
Our Book with Confidence Promise
- 25% more space at no extra charge.
- Competitive rates and flexible rescheduling terms. If you receive a better rate let us know and we will do all we can to match or even beat it!
- If you need to move your event due to COVID-19, we will work with you to secure a new date with no financial penalty.
- Prompt and efficient 3rd party commission payments.
- Backed by global caterer Compass Group, for further financial reassurance.
Please note all elements of our Book with Confidence Promise are subject to availability.
COVID-19 FAQ’s
Here are some helpful frequently asked questions and answers about bookings and visiting our venue. For more information, please refer to our COVID Secure charter or contact your event specialist.
About a booking:
Can I cancel my event or wedding, due to COVID-19, without penalty?
Please contact your event specialist and we will walk through the options available to you.
Can I change the date of my event, due to COVID-19, without penalty?
Please contact your event specialist and we will walk through the options available to you.
I’ve booked a non-refundable rate for my bedroom, can I cancel or amend it free of charge?
If you booked through a booking agent, please contact them in the first instance. If you booked directly with us, please get in touch and where possible we will amend your booking to an alternative date. Subject to availability.
I have my wedding booked and I am unsure of all the different rules in place?
We are awaiting updated government guidance on all protocols regarding weddings and social occasions. If you have a booking with us please contact your event specialist and they will discuss all the latest information they have with you.
At the venue:
How will you enforce social distancing measures are being adhered to?
It is everyone’s responsibility to adhere to social distancing guidelines. To help make this easier we have new protocols and signage within the venue to help guests and colleagues keep their distance.
Are your staff being tested for COVID-19?
All team members will have their temperature checked before commencing their work.
Will I have my temperature checked when I arrive?
We will not be checking guests’ temperatures. However, different protocols may apply from event/group booking organisers. Please contact them for their policies.
Will your staff be wearing necessary PPE?
To help keep everyone safe, all of our team members will be equipped with the correct PPE.
Do I need to bring my own hand sanitisers/gloves/PPE?
We will be providing hand sanitiser stations throughout the venue but you are welcome to bring your own hand sanitiser and PPE.
What are you doing to enhance cleanliness?
We have increased the frequency of cleaning, paying extra attention to touch points such as door handle and light switches. Meeting rooms and bedrooms will be thoroughly cleaned before your arrival and have a door seal added to indicate the room has been sanitised.
Did you know?
Our team was the first hotel in the UK, to work with Public Health England and the World Health Organisation to repatriate British citizens and their families, after being flown from Wuhan City in China, the epicentre of the current outbreak of Coronavirus.
We were delighted all guests tested negative for the Coronavirus, however, our experience has led the way for working in these unprecedented times and all the considerations that go with it.
Have a Question?
Our venue teams are on hand to answer any questions you might have, so please do get in touch. They would love to hear from you. Until then stay aware and stay safe.
We look forward to welcoming you back in the very near future.
Testimonials
It was very refreshing to see The Venues Collection recently announce their stay safe, feel safe charter for conferences, training and events, not only did it show their proactive approach but the ability to be flexible and adapt during these unprecedented times. We shared their new six point charter with a client of Successful Events who regularly uses the group, they felt every point of the charter has been carefully thought out, has reassured them and given the company confidence for their attendees to return back to the venue and stay safe, feel safe.