Extra Support Through Coronavirus (COVID-19)

17/03/20

Book with Confidence and Flexibility

As we’re facing exceptional circumstances, The Venues Collection is providing guests additional flexibility and support for all non-flexible bedroom bookings made before or after 16th March 2020 and due to arrive before 30th April 2020. Guests may change their arrival date, without charge, to a new date up until 31st December 2020, subject to availability.

If you booked directly please contact the venue a minimum of 24 hours before you are due to arrive to modify you booking. For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.

We’d like to thank our guests for their trust and loyalty. We hope to see you all soon.

Health and Hygiene

The health and safety of our customers and our teams is always our top priority and we are taking Covid-19 extremely seriously. For several weeks we have been delivering enhanced cleaning procedures in all of our venues and we will continue to monitor and act on advice from the government, Public Health England and the World Health Organisation, regarding precautions on Covid-19.

Our cleaning and hygiene protocols even more rigorous, with our teams receiving ongoing briefings and enhanced operating protocols;

  • We have increased the frequency of cleaning our public areas
  • Provision of additional hand-sanitisers across the venue & tissues provided in all meeting rooms
  • We advise all attendees to practice safe hygiene measures including, not shaking hands with other attendees, thoroughly washing hands regularly, using the hand sanitizer provided, and sneezing into tissues followed by immediate and appropriate disposal.
  • We will continue to adjust food and beverage service in accordance with current food safety recommendations

We would like to reassure all of our guests we are following official advice on this matter and that the health and safety of everyone working and staying in our property remains of paramount importance to us.